Saturday, February 21, 2009

Back to Basics... Listening and Speaking.

Here are two barriers we may all be guilty of at one time or another, poor communications and not following directions. Being vague and mumbling are no way to impress people. If you are not even sure about the job you are applying for i.e. "anything" and know even less about the employer, expect to be looking a nice long time! Communication goes two ways listening and speaking. Listening can be interesting. How many of us only hear what we want and what we do not want to hear is somehow filtered out? It is as if we want to put what we want into the mouths of others and wait to hear it back. When that does not happen we become combative and say I do not understand you! We may hear something to only conveniently forget it later on! There are tons of examples in the unemployment office where I work. 
"Be sure and call in your claim each week to get your payment." I tell an applicant. 
Five weeks later I hear from that same person "Why have I not got anything from you? I've been waiting."     
Usually followed by "You did not tell me to call it in."
I can only guess they thought the tooth fairy would leave it under their pillow. 
This also happens a lot with people who want to apply for jobs they are not qualified for. The 65k a year looks pretty good so we can over look the degree they ask for along with the 10 years related experience required. Hey, we can learn and if given a chance to talk we will talk them into it! Unless you are a supermodel, this will likely lead to failure. To paraphrase Don Rumsfield, you go to work with the skills you have not the skills you want. Listen to what they want and go from there. When listening do not project what you want to hear, rather take in what is being said and paraphrase it back. Hopefully, that will keep everyone on the same page and reduce misunderstandings.  

Learn to speak with clearly and confidence. How you speak tells a lot about you quickly. In an interview, judgements are going to be made in just the first few minutes of the interview. It is very hard to reverse the first impression no matter how good you may be. Being positive clear and confident in the first few minutes will make for a much easier interview and increase the likelihood of success. People who can speak well for themselves do not come to the unemployment office often. Confidence goes along with success and that is what employers are looking for.        

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